Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

Job description

Do you know the score when it comes to customer satisfaction? Does the prospect of managing your own portfolio of industry giants such as Vodafone, KLM, and fill you with utter excitement? Yes? Then you’ve come to the right place.



As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.


A typical day for you will involve:

  • Onboarding customers and supporting their launch of Usabilla products through in-depth training sessions
  • Using your natural affinity with sales to drive each client to retain and renew their contract with us
  • Working on an outbound basis to manage your own set of clients, learning every detail about their needs and motivations
  • Collaborating with these clients to formulate creative uses of our tool, ensuring they both love our products and achieve their individual ROI goals
  • Liaising with other teams to share client feedback plus your own expert product knowledge
  • Keeping customers in the loop about our software, handling inquiries, and tackling any complaints or problems


What you offer:

  • A relevant Bachelor degree
  • 2-3 years experience with top quality customer interaction, preferably at a SaaS company
  • You’re either native Dutch, French, or German
  • A basic knowledge of HTML and CSS
  • Cross and upselling comes naturally to you
  • You love to build and maintain relationships, plus the customer is always your number one
  • You’re a quick thinking and creative problem solver
  • You’ve got some serious pool skills

About Usabilla
We’re an innovative and fast-growing company specialized in online user feedback with an impressive list of enterprise clients including Philips, CNN,, and Lufthansa. Our SaaS software offers website, email, and native in-app feedback giving us one of the freshest and most comprehensive solutions on the market.


Alongside our pretty swanky headquarters in the center of Amsterdam, we’ve just opened satellite offices in both New York and Paris. As part of Usabilla, you’ll join an international team of colleagues with a shared vision for creative thinking, teamwork, and Friday evening beers.


What we can offer you:

  • A competitive salary
  • MacBook Air and iPhone contract
  • Daily office lunch provided by our very own chef
  • Team drinks (at least) once a month
  • Training on the job to improve your SaaS knowledge plus a generous personal training budget
  • A desk in one of Amsterdam’s coolest offices, a stone’s throw away from Dam Square
  • High fives for good work, even for great effort


What's next?

So, we’ve kept you hooked until this point and life as a Customer Success Manager seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter including the top 3 reasons why you’re a great fit for Usabilla.

Any questions? Don’t hesitate to give us a call at +31 20 772 78 35


Oh, and recruitment agencies & headhunters, we don’t require your services.