Customer Success Manager UK

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touch-points.

 

They say not all heroes wear capes and when it comes to our Customer Success team, a combination of superhuman knowledge, guidance, and expertise means our clients are never in distress. Continually exceeding expectations, the team works tirelessly to ensure each and every client gets the most out of our product suite. 


Why we need you: 

  • As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalised to fit each client.
  • You’ll use your natural affinity with sales to drive each client to retain and renew their contract with us. Plus, you’re not afraid to up and cross-sell when the opportunity arises.  As well as using these skills to drive adoption and usage of our solution throughout their organisation. 
  • We need a CSM who can provide in-depth (online) on-boarding and training sessions, supporting customers with their launch of Usabilla products and ensuring they get the most out of our software.
  • Working on an outbound basis, you’ll manage your own set of clients. Learning every detail about their needs and motivations, it’s your job to ensure they both love our products and achieve their individual ROI goals. We need a CSM who is not afraid to challenge decision-makers on the importance of the Voice of the Customer.
  • We need someone who can act as Voice of Customer, liaising with other departments to share client feedback on the product, service, and requirements.

Requirements

Your skills:

  • You’re fluent in English on a native level. This makes sure that communication with all of our clients is seamless.
  • A relevant Bachelor or Master degree
  • + 3-5 years experience with top quality customer interaction, previous experience at a SaaS company
  • Extensive knowledge of web technology including HTML and CSS
  • You love to build and maintain relationships, plus the customer is always your number one
  • Cross and up-selling comes naturally to you
  • You’re a quick thinker and a creative problem solver
  • Exceptional time management, communication, and organisational skills

About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.


But whatever your department and whether it’s New York, Berlin, London, Padua, Sydney, or our HQ in Amsterdam, joining Usabilla means joining an international team of over 130 colleagues with a shared vision for big ideas, diverse thinking, and regular outings. It also means becoming a part of SurveyMonkey family, a San Mateo-based global survey software company. It’s an exciting journey that we are now embarking on together, with a combined troop of over 1,000 employees worldwide!


What we can offer you:

  • A competitive salary
  • MacBook Air and iPhone contract
  • Training on the job to improve your SaaS knowledge and personal skill set
  • Daily office lunch with the team
  • Travel expenses: Monthly oyster card
  • The opportunity to travel both domestically and internationally

 

What's next?

So, we’ve kept you hooked until this point and life as a Usabilla Customer Success Manager seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter. for questions contact us at jobs@usabilla.com.

Before submitting your application please review the below: Information on how SurveyMonkey processes the personal data that you provide in your job application can be found within our SurveyMonkey Applicant Data Privacy Notice. Please carefully read through this. You will be asked to acknowledge the content of this in the application, which will then be deemed accepted by you. Please contact hr-privacy@surveymonkey.com with any queries.


Oh, and recruitment agencies & headhunters, we don’t require your services.