Front Office Representative

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.


Are you organized, energetic and at your most content in an international environment? Do you thrive off getting things in order and ensuring your colleagues always have whatever they need? Yes? Then you’ve come to the right place.

As the Usabilla Front Office Representative, you are the proud face of our company. You’re here to meet and greet both guests and colleagues alike; each time with a helping hand and a positive attitude. You’re driven, flexible, and you understand the importance of top-quality service. Plus, your passion for people and magnetic personality ensure you’re always there when your colleagues need you.

Why we need you

  • To maintain a smooth running of the office
  • Welcoming guests, colleagues and international visitors
  • Handling incoming calls and redirecting where necessary
  • Operational management of office suppliers
  • Handling day to day office activities
  • Check and correct invoices from our suppliers and create PO’s in our finance system.
  • As a Usabilla Front Office Representative, your goal will be to maintain making the office an awesome place to work by organising fun events etc.
  • Pro-actively signal and report errors to the building to ensure the office environment stays up to par with the high standards and in tip-top shape.
  • Booking flights and other travel related items for colleagues
  • Taking on all responsibilities that come with being an ERO
  • Being part of the Office team and taking the Usabilla office experience to the next level!


Your skills:

  • 1-2 years experience in a similar role, preferably in a dynamic and international environment
  • Exceptional communication skills in English (Dutch is a plus)!
  • Have a ‘can do’ attitude
  • You’re extremely organized with an impressive attention to detail
  • You love making people feel welcome and at home at the office
  • You see every task as an opportunity for learning and you’re never afraid to take initiative

About Usabilla 

We’re an innovative and fast-growing company specialized in online user feedback with an impressive list of enterprise clients including Philips, Orange, and Lufthansa. Our SaaS software offers website, email, and native in-app feedback giving us one of the freshest and most comprehensive solutions on the market.

Alongside our pretty swanky headquarters in the centre of Amsterdam, we’ve opened satellite offices in New York, Sydney and Berlin. As part of Usabilla, you’ll join an international team of colleagues with a shared vision for creative thinking, teamwork, and Friday evening beers. There’s always something going down in our office. Whether it’s the quarterly Hack Day, events hosted by our clients, or simply ice cream on the roof terrace - we pride ourselves on the continuous buzz of the Usabilla workspace.

What we can offer you:

  • A competitive salary
  • MacBook Air
  • Daily office lunch provided by our very own chef
  • Drinks (at least) once a month
  • A desk in one of Amsterdam’s coolest offices, a stone’s throw away from Dam Square
  • High fives for good work, even for great effort

What's next?

So, we’ve kept you hooked until this point and life as a Front Office Representative seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter including the top 3 reasons why you’re a great fit for Usabilla.

Any questions? Don’t hesitate to give us a call at +31 20 772 78 35

Oh, and recruitment agencies & headhunters, we don’t require your services.