IT Specialist

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps companies such as, Tele2, KLM, Rabobank and Philips, measure, and improve the user experience across all digital touchpoints.

Are you passionate about technology in its many forms? Are you energized by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail, problem solving skills and a desire to help others? Usabilla’s Office team is seeking out a full-time IT Specialist; if you enjoy leveraging technology and engaging in creative problem solving while working with diverse and intelligent people, this position is a great opportunity for you!

Why we need you: 

  • We need an IT Specialist who can resolve any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like e-mail, printers, wired and wireless networks, video conferencing, and VPN
  • You'll be provisioning new-hire accounts as well as preparing laptops and desks for use
  • Tracking and maintaining your office’s equipment inventory and keeping up the asset list 
  • Authoring and editing content our internal Wiki when needed 
  • You'll be researching new and innovative solutions to the technical challenges that arise 
  • Provide a “friendly face” point of contact and problem resolution for users 
  • Excellent soft skills and user empathy 
  • High level of customer focus 
  • Ownership of all incidents and requests, including interactions with other resolver groups. 
  • Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff 
  • Handling on-boarding related tasks, including equipment provisioning, account provisioning and new hire education 
  • Assist in continuing technical education for users
  • Enforcement of IT policies (security, email, accounts, passwords, compliance, etc) 
  • Writing and updating IT documentation and media content 
  • Assist in long term IT projects as necessary 
  • Works with Security Consultant and other IT staff to enforce or create network policies that would ensure security and integrity if systems and/or lead to increased efficiency for users, applications, network management.



  • Fluency in English (Dutch is a plus) 
  • Interest in learning and taking on increasingly complex tasks

  • Ability to work individually and within a team

  • Strong problem-solving skills with attention to detail
  • High level of customer service.
  • Undergraduate degree in a technical field

  • 3-5+ years of experience as IT Support, Analyst, or Administrator

  • Demonstrable knowledge of some or all of the following: Apple equipment, WiFi, OSX, Linux, Windows

  • Hands-on expertise with a VoIP phone system

  • Independent ability to research technical problems and solutions

  • Strong organizational skills and detail-oriented work ethic

About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.

But, whether it’s New York, Berlin, London, Sydney or our HQ in Amsterdam, joining Usabilla means joining an international team of over 100 colleagues with a shared vision for big ideas, creative thinking, and regular outings.

What we can offer you:

  • A competitive salary
  • MacBook Pro
  • Training on the job to improve your technical knowledge and personal skill set
  • Daily office lunch provided by our very own chef
  • Team drinks (at least) once a month
  • A desk in one of Amsterdam’s coolest offices, a stone’s throw away from Dam Square
  • Generous training budget per year

What's next?

So, we’ve kept you hooked until this point and life as a IT Specialist seems
ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter including the top 3 reasons why you’re a great fit for Usabilla.

Any questions? Don’t hesitate to give us a call +31 20 772 78 35  or drop us an email

Oh, and recruitment agencies & headhunters, we don’t require your services.