IT Support

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps companies such as, Tele2, KLM, Rabobank and Philips, measure, and improve the user experience across all digital touchpoints.

Are you passionate about technology in its many forms? Are you energized by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail, problem solving skills and a desire to help others? Usabilla’s Office team is seeking out a full-time IT Support employee; if you enjoy leveraging technology and engaging in creative problem solving while working with diverse and intelligent people, this position is a great opportunity for you!

Why we need you: 

  • As an Usabilla IT Support, you'll be helping our internal users around the globe with how to best interact and utilize technology, providing support as needed via face to face interaction, chat, email, and telephone

  • You'll be provisioning new-hire accounts as well as preparing laptops and desks for use

  • We need an IT Support employee who can resolve any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like e-mail, printers, wired and wireless networks, video conferencing, and VPN

  • Tracking and maintaining your office’s equipment inventory and keeping up the asset list

  • Providing guidance for live events and video conferences

  • Authoring and editing content our internal Wiki when needed

  • You'll be researching new and innovative solutions to the technical challenges that arise

  • We need an IT Support colleague who can maintain our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc

  • Learning from and educating your fellow team members

  • Completing other technical projects and tasks as needed



  • Fluency in English (Dutch is a plus) 
  • Interest in learning and taking on increasingly complex tasks

  • Ability to work individually and within a team

  • Undergraduate degree in a technical field

  • 2+ years of experience as IT Support, Analyst, or Administrator

  • Demonstrable knowledge of some or all of the following: Apple equipment, WiFi, OSX, Linux, Windows

  • Hands-on expertise with a VoIP phone system

  • Independent ability to research technical problems and solutions

  • Strong organizational skills and detail-oriented work ethic

About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.

But, whether it’s New York, Berlin, London, Sydney or our HQ in Amsterdam, joining Usabilla means joining an international team of over 100 colleagues with a shared vision for big ideas, creative thinking, and regular outings.

What we can offer you:

  • A competitive salary
  • MacBook Pro
  • Training on the job to improve your technical knowledge and personal skill set
  • Daily office lunch provided by our very own chef
  • Team drinks (at least) once a month
  • A desk in one of Amsterdam’s coolest offices, a stone’s throw away from Dam Square
  • Generous training budget per year

What's next?

So, we’ve kept you hooked until this point and life as a IT Support seems
ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter including the top 3 reasons why you’re a great fit for Usabilla.

Any questions? Don’t hesitate to give us a call +31 20 772 78 35  or drop us an email

Oh, and recruitment agencies & headhunters, we don’t require your services.