Site Reliability & Infra Engineer

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.

Our Developers work tirelessly to ensure our solution stands out in the SaaS scene worldwide. But as we continue to experience phenomenal growth, it can be hard to keep up. That’s why we’re looking for an experienced Site Reliability & Infra Engineer with serious attention to detail, who can support our fast-growing and ambitious team.

Why we need you:

  • As our Site Reliability & Infra Engineer, you’ll be responsible for building solutions that enhance availability, performance, and stability of Usabilla services

  • You’ll automate repetitive work, such as the resource provisioning process in order to make it self-service for our engineering teams

  • We need someone who can build scalable infrastructure to manage data for systems

  • You will drive the company to automate “Disaster Recovery Tests” - where we periodically turn off pieces of infrastructure to test Usabilla’s overall resilience to failures

  • Designing self-service systems and processes, you’ll help Usabilla Engineers to effectively deploy their software into production

What you will work on:

Help us build our feedback solution that allows companies to become more customer-centric. Our Voice of Customer solution is used by 300 million users every day and features autonomous micro-services architecture, scaling and global distribution challenges. Exciting work is in store such as how to capture feedback on multiple channels and determine analysis methods to help customers make sense of data.

How you will work:

Get ready to use new technologies like Kafka and Async architecture, as well as work as part of agile multidisciplinary teams consisting of over 20 engineers who love to experiment, learn new things and share knowledge.


Your skills:

  • At least 3-years of DevOps or Site Reliability experience

  • At least 2-years hands on experience with cloud infrastructure such as AWS, Azure, or Google compute

  • Familiarity with Postgres, MongoDB, Memcached, Redis, Kafka, or similar technologies

  • Troubleshooting skills that span systems, networks, and code

  • Ability to use scripting languages such as Bash or Python, specifically for systems automation

  • A good understanding of Linux systems

  • Exposure to and maintenance of configuration management and orchestration tools at scale

  • Experience with container runtimes like Docker or Rkt

Bonus points:

  • Experience with monitoring distributed systems application architectures

  • Experience with Kubernetes or OpenShift

  • Experience with micro-services architectures

  • Experience with Software Engineering

  • Experience with the following technologies: Prometheus, Ansible, Gitlab CI, AWS

  • Awareness and insight into industry trends (technology, methods, and tooling)

  • Management and troubleshooting of a continuous integration pipeline

About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.

But whatever your department and whether it’s New York, Berlin, London, Sydney or our HQ in Amsterdam, joining Usabilla means joining an international team of over 100 colleagues with a shared vision for big ideas, diverse thinking, and regular outings.

What we can offer you:

  • A competitive compensation

  • Company MacBook Pro or laptop of your choice

  • Great office space in the city centre of Amsterdam

  • Daily office lunch provided by our very own chef

  • Generous education budget for conferences and learning

  • The option of a 32-hour week

  • An environment of constant reflection and improvement

What's next?

So, we’ve kept you hooked until this point and life as a Usabilla Site Reliability & Infra Engineer seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter.

Any questions? Don’t hesitate to give us a call at +31 20 772 78 35