At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.
They say not all heroes wear capes and when it comes to our Customer Success team, a combination of superhuman knowledge, guidance, and expertise means our clients are never in distress. Continually exceeding expectation the team works tirelessly to ensure each and every client gets the most out of our product suite.
Why we need you
You are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.
You'll train and develop team members, setting clear objectives and monitoring performance of both the team and individual team members, addressing individual performance issues appropriately.
You'll analyze team and process performance and ways of working, identifying and implementing opportunities for improvement, with focus on business efficiency and customer experience, providing input to optimize for future growth
We need someone who proactively drives communication within and between department(s), takes ownership of projects, initiatives, and opportunities
Acting as role model within the team how to represent Usabilla's impact, purpose and values
Fluency in written and spoken English
Experience in leadership and team management
Bachelor or Master level
3+ years of experience as a Customer Success Manager preferably B2B, working with SaaS or subscription products
Great understanding of sticking to processes and policies, and know when to create new ones
Account or relationship management experience, with ability to develop trusted advisor relationships
Experience with successful collaboration and management by influence when working with non-reporting groups/individuals
We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.
But, whether it’s New York, Berlin, Sydney or our HQ in Amsterdam, joining Usabilla means joining an international team of over 100 colleagues with a shared vision for big ideas, creative thinking, and regular outings.
What we can offer you:
So, we’ve kept you hooked until this point and life as a Usabilla Team Lead Customer Success seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter. for questions contact us at firstname.lastname@example.org.
Oh, and recruitment agencies & headhunters, we don’t require your services.