Technical Success Specialist NY

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.

They say not all heroes wear capes and when it comes to our Customer Success team, a combination of superhuman knowledge, guidance, and expertise means our clients are never in distress. Continually exceeding expectation the team works tirelessly to ensure each and every client gets the most out of our product suite.

Why we need you

  • As a Usabilla Technical Success Specialist, you’ll consistently strive to surprise customers with your remarkable service. With top-notch communication skills and serious product knowledge, you can offer innovative strategy solutions personalized to fit each client.
  • You’ll keep customers in the loop about our software, handle incoming inquiries, and tackle any complaints or problems - all the while, providing personal and timely customer support.
  • We need someone who can identify the cause of technical issues our clients are facing, taking steps to solve them quickly and efficiently.
  • Liaising with other cross-functional teams, from Marketing in New York to Sales in Sydney, you’re always helpful and willing to share your expert product knowledge.
  • You’ll follow Quality Assurance procedures as well as continuously contribute to their improvements.
  • You are able to strategically configure, test, and document both Usabilla and customer resources on system design, ensuring long term product success.


Your skills

  • A relevant Bachelor degree
  • 2+ years experience with top quality customer interaction, including issue resolution and escalation management
  • Expert knowledge of HTML, CSS, and JavaScript
  • Fluency in English 
  • You’re resourceful, creative, and a strategic thinker
  • You’re able to acquire and utilize excellent product knowledge and use it to advise others accordingly

About Usabilla

Usabilla NYC is paving the way for a new model of American startup; we believe in 9-6 work hours, and that more time spent in the office doesn’t necessarily mean higher quality work. We’re strong believers in happy employees being successful ones and this is reflected in our integral values and generous vacation policy. As a Business Development Manager, you’ll head up our thriving office in the heart of SoHo where every task, from strategy to lunch, is tackled as a team!

But, whether it’s New York, London, Berlin, Sydney or our HQ in Amsterdam, joining Usabilla means joining an international team of over 100 colleagues with a shared vision for big ideas, creative thinking, and regular outings.

What we can offer you:

  • A competitive compensation
  • Company MacBook Air and iPhone with contract
  • Great office space in SoHo New York
  • Daily office lunch with the team
  • Visiting for 1-week at the Usabilla HQ in the heart of Amsterdam
  • Generous education budget for conferences and learning

What's next?

So, we’ve kept you hooked until this point and life as a Technical Success Specialist seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter.

Any questions? Don’t hesitate to give us a call at +31 20 772 78 35

Oh, and recruitment agencies & headhunters, we don’t require your services.